Refund and Returns Policy

Clear return guidelines

Return & Refund Policy

Thank you for shopping with Feblilac. Please review the following requirements before requesting a return.

Standard returns

  • Contact us at info@feblilacmat.com within 3 calendar days of delivery.
  • After the return is authorized, the item must be shipped back within 7 calendar days.
  • Returned items must be unused and in their original condition and packaging.
  • Customers are responsible for return shipping costs. A 15% restocking fee will be deducted from approved refunds.
  • Please use a trackable shipping method and retain the tracking information until the return has been completed.

Customized products

Customized or personalized products cannot be returned unless they arrive damaged, defective, or different from the item ordered.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact us within 3 calendar days of delivery and include clear photographs of the item and packaging. Approved claims will not be subject to the 15% restocking fee. Feblilac will cover the reasonable cost of replacement, refund, or required return shipping.

Order cancellations

If you need to cancel an order, contact us within 24 hours of purchase. Cancellation cannot be guaranteed after processing has begun.

Refunds

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method within 3–5 business days. Your bank or payment provider may require additional time to post the refund to your account.

U.S. Return & Correspondence Address

Feblilac
1312 17th Street, Unit #2226
Denver, CO 80202
United States

Returns require prior authorization. Unauthorized returns may not be accepted. This address is not a retail storefront.

Before sending a return

Please email info@feblilacmat.com for authorization and return instructions.